Last updated November 01, 2022
All sales are final and no refund will be issued.
If your order has not shipped, you are eligible for a 100% refund of your order. On average your order is processed and shipped within 24 hours. You must contact us within 12 hours to cancel your order. There are no refunds for orders that have shipped.
Refunds are not available for orders shipped to the wrong address – we ship to the address provided at check out. If your order shows as delivered and you have not received your order, please contact the carrier with the tracking information. You will need to notify the carrier first and obtain a claim number. Please contact us right away with the claim number so we can process a replacement shipment if your order qualifies.
We cannot accept returns of any kits, at any time, used or unused. No refunds, returns, or replacements are available after your sample has been mailed back to the lab, for any reason. Please verify that you have properly followed all provided instructions.
All test kits must be registered and return to the lab within 90 calendar days of purchase. Unregistered kits will expire after 90 days. Samples must be returned to the lab no later than 48 hours after collection. Please ensure that you are following all provided instructions.
Your kit MUST BE REGISTERED before your sample is returned to the lab. If you return your sample and HAVE NOT registered your kit you will be notified and have 21 calendar days to complete registration. If registration is not completed, the sample will be destroyed. No refunds or replacements will be made available.
If you provide an incorrect or insufficient sample, we are unable to provide a refund or replacement. Please follow all provided instructions closely.
If the lab makes a mistake, you will be provided a replacement kit.
If you have any questions concerning our return policy, please contact us at: